Customer Service Engineering Level 3 Apprenticeship

Job Details

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Customer Service Engineering Level 3 Apprenticeship

Launch an exciting career by joining our Airbus Apprenticeship programme!

Our Apprentices receive second to none training, gaining the necessary skills, knowledge and experience to enable you to make an immediate contribution when you enter the workforce. An Airbus apprenticeship offers you the opportunity to gain qualifications with no fees, whilst acquiring new skills through vocational training, and a competitive salary.

As a Customer Services Engineering Apprentice you will study with our Educational Training Partner Weston College to achieve a Level 3 Diploma in Advanced Manufacturing Engineering and a NVQ2 Advanced Manufacturing Engineering qualification. Alongside this, your work based training will take place at our industry leading design, test and manufacturing hub, Airbus Filton in Bristol.

Customer Services is responsible for supporting the entire Airbus fleet through providing in-service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers providing support and assistance with technical queries ensuring customer satisfaction with every interaction.

What you will be doing:

At Airbus Filton you will spend time in Customer Services immersing yourself in the day-to-day activity of supporting the entire Airbus fleet maintaining quality and airworthiness of our aircraft. You will undertake a range of on-site placements, having the opportunity to cover a number of disciplines that will allow you to gain a broad range of exposure to our world class Airbus commercial aircraft programmes. You will develop a strong customer centric mindset where you will apply technical knowledge to solve customer issues and provide industry leading support. 

This apprenticeship is delivered through a combination of on the job training at Airbus and college based learning over the duration of the 3 year programme. The types of placements you can expect to undertake are the following:

• Scheduled Maintenance - Work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program.
• Service Bulletins Retrofit solutions - Provide recommended, mandated and operator requested in-service modifications.
• Ground Support Equipment & Tooling - Designing, testing, validating and supporting tooling and equipment, to assist customers with maintenance, repairs and the overall operability of the aircraft.
• Technical Data - Production of approved maintenance procedures and parts catalogue for the continued airworthiness of their aircraft operations.
• Spares Engineering - Providing support to major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality.
• Supplier Management - Working closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer Directly.

In addition, to your work placements and studies, there are a number of excellent training opportunities open to you that cover a variety of subjects, as well as encouraging you to get involved in extracurricular education and community projects designed to broaden your experience and help you develop both your professional and personal skills along the way.

Requirements:

In order to be eligible to this apprenticeship, you must have a minimum of:

• Minimum of 5 GCSEs at grade C/4 or above  which must include Maths, English Language and Double Science (CC) or equivalent subject to validation.

Successful candidates will be able to demonstrate the following:

• The ability to listen, understand and communicate information;
• The desire to work in a technical team environment;
• A strong interest in developing yourself;
• Interest in finding creative solutions to complex problems;
• Submit your CV stating your grades and if they are predicted or achieved; 
• Submit a Cover Letter stating your motivations.

About Airbus

Apprenticeships with Airbus“It’s an amazing career start - you’re getting hands-on experience and all course fees paid, whilst you earn a salary!”

Achieve extraordinary things!

At the forefront of innovation and a proven leader in global aerospace, Airbus designs, manufactures and delivers cutting-edge commercial aircraft, helicopters, military transporters, satellites and launch vehicles, as well as providing data services, navigation, cyber and communications security, urban mobility and other solutions for customers on a global scale. At Airbus, we draw on each other’s expertise and experience and put our passion and determination into exploring sustainable aerospace developments. We connect to the best minds. We make bold decisions. We find smart solutions. We get the world’s most advanced technologies off the ground.

Earn while you learn, no course fees!

As an apprentice at Airbus, you’ll be taking your first steps towards building your career. We’ve carefully designed our apprenticeship programmes to give you valuable practical training while you complete your college or university studies.

Your studies will be paid for and you’ll earn while you learn, so you’ll be off to a racing start at the end of your apprenticeship. At the same time, every day at Airbus brings something new and exciting to do. What you do will make a real difference – on the ground, in the sky and in space.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.