Retail Banking Higher Apprenticeship Programme 2025 - Manchester

Job Details

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Retail Banking Higher Apprenticeship Programme 2025 - Manchester

Why a Barclays Apprenticeship?

You’ll get the opportunity to earn whilst working towards a Financial Services Professional Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt.

• Competitive salary from day one
• Permanent, full-time job
• University-level professional qualification
• Support from Programme Support Manager and People Leader
• Development of expertise under the guidance of a business expert
• Opportunity to work in an inclusive cohort of diverse backgrounds

Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

Retail Banking at Barclays

Specialist Customer Care

Providing specialised support during pivotal life moments - whether it’s helping someone recover from fraud, dealing with bereavement, or navigating the complexities of mortgages. This role is about empathy and expertise, ensuring that our clients receive the right support when they need it most.

Are you eligible?

First, you’ll need the right qualifications. For the Retail Banking Apprenticeship in Manchester you’ll need 3 A Levels (or equivalent) at BCC, including Maths.

Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.

To apply for our apprentice programme you must meet the Government's apprentice funding requirements, and have the legal right to work in the UK for the duration of the apprentice programme. We are not able to provide sponsorship for our apprentice programme.

Working in Manchester

Manchester is one of the most exciting cities to live and work in the UK. It’s a vibrant, energetic place – an important centre of gravity for business and technology, with a thriving cultural life and its own unique identity. From colleagues serving customers in our branch network or Skybranch, to technical experts developing our digital products at our Radbroke campus.

Purpose of the role

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

Accountabilities

• Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
• Collaboration with cross-functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
• Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
• Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
• Training and mentoring of junior colleagues.

Analyst Expectations

• To meet the needs of stakeholders/customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
• Identify escalation of policy breaches as required
• Take responsibility for customer service and operational execution tasks
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
• Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures
• Evaluate and select the appropriate alternatives from defined options
• Make judgements based on the analysis of factual information
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

About Barclays

We’re invested in technological innovation, and the minds driving it forward. You’ll find expert support, and extensive learning opportunities.

As an apprentice, you’ll join us in a permanent job — doing real, challenging work from the very start. At the same time, you’ll receive world-class training towards recognised, meaningful qualifications, up to Master’s degree level.

We’ll support you to always be you, and to back yourself. To explore your potential, and realise its power. To turn your ambition into expertise. Wherever you take your journey, we’ll be with you every step of the way.

Whether you join as a foundation apprentice after GCSEs or a higher apprentice with A Levels already under your belt, you can become an expert in an environment like ours. There’s more to become at Barclays.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.