Customer Experience Level 3 Apprenticeship

Job Details

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Customer Experience Level 3 Apprenticeship

Do you want to be part of a team who are an Essential part of every day life? Do you want to earn whilst you Learn? Don't want to go to university but want to achieve a degree?

Who are DHL Supply Chain?

Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets, and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

Our entry-level Apprenticeship programmes are robustly created to develop leaders of the future. Candidates will be empowered to get involved with different teams to achieve high-impact results that really make a difference.

What to expect when on programme?

• 21-month structured Programme with our partner Sr Apprenticeship
• Early accountability and fast progression
• Regular performance feedback and personal growth planning through a structured learning plan
• Contribute to DHL's sustainability 2050 mission of zero emissions
• The opportunity to network with the wider Graduate and Apprentice population
• Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment

Logistics is more than getting the product from A to B. At DHL Supply Chain, we combine management and value-added services with our customised, integrated logistics solutions which drive resilience, efficiency, improve quality, and create competitive advantage. Our Customer Services Team collaborates closely with the Operational Team to ensure our customers get the best experience—from the point of order to final delivery.

What the programme looks like

• 18-month structured program
• Organise and deliver customer service
• Understand the customer service environment: Use technology and software to produce documentation, such as spreadsheets and presentation packages, to communicate information
• Principles of business
• Interpret organisational strategy and communicate how this impacts others
• Understand customers and customer retention
• Managing personal and professional development
• Resolve customers' problems and improve performance

Entry requirements

• Excellent communication skills at all levels
• Good IT skills – excel (desirable)
• Eagerness to learn
• Applicants are required to have a GCSE Grade A* - C (9–4) or Functional Skills Level 2 in English and Maths
• Have the ability to travel to site and hold a full UK driving license at the time of start date

What will you get in return?

Compensation

• £21,000 per annum starting salary, with increases throughout the programme

Benefits

• 25 days holiday
• Pension scheme
• Medical cover
• Childcare vouchers
• Retail discounts
• Mental health support
• Private GP services

Networks

At DHL, we want everyone to be their true selves in the workplace. We are committed to ensuring people feel like they can contribute and that they belong. We primarily focus on 6 key pillars: Ability, Ethnic and National origin, Religion, Gender, LGBTQ+, and Generations. In the UKI, we are committed to focusing on educating, supporting, and celebrating diversity.

Future Prospects

Career Growth: Contribute to our business success, and join our Alumni community post-programme for continued career development. We want Apprentices to build their careers, with options to develop further through internal or an apprenticeship option. Apprentices can contribute their ideas to influence the success of our business and be a part of an organisation that makes an impact on society as well as the world of logistics.

Application Process

Our application process is simple:

• Complete an online application form
• Take some online psychometric tests
• Attend a virtual programme overview session where you can learn the details about the role you've applied to
• Participate in an Experience Day (aka Assessment Centre) where we can meet you in person

Experience Day Date: 25th March 2025 in Birmingham

Please note, we receive a high number of applications for our Apprentice Programmes and may close the vacancy early if we're oversubscribed. If you're interested, we recommend submitting your application as soon as possible.

About DHL

Today, DHL is the world’s leading logistics company, operating in over 220 countries & territories worldwide, making it the most international company in the world. DHL's employees work in a unique environment where the company is as innovative as a start-up, with the power of an international organisation.

DHL has an international team of over 450,000 professionals, united by a passion for logistics. DHL owe their success to the commitment, creativity and expertise of their employees. The high level of motivation among DHL's employees can be attributed to a corporate culture founded on openness, trust and mutual respect. DHL are a people business and invest heavily in their Talent, in particular by bringing in Degree level Apprentices into their UKI Business divisions.

Logistics for the connected age – excellence simply delivered!

Through practical experience and structured development programs, DHL provide students and graduates with a variety of opportunities to develop professional skills within a global market leading organisation to launch your career:

• Certified, the Group-wide, global initiative focusing on employee engagement and cultural change to drive service excellence and quality. This training will equip you with the skills and knowledge needed to delight the Customer.
• A structured Learning and Development curriculum that will provide you with the expertise to become a Leader within DHL and to be specialists within your area.
• On-the-job learning within your placements, which is important for you to gain skills, knowledge and certification to support you in responding better to the demands of your job.

The application process is simple – you’ll complete an online application form, then take an online strengths assessment, followed by an online job simulation. Provided you meet the required criteria, you’ll be invited to an Experience Day where DHL can meet you in person, but more importantly, you’ll be able to find out all about them!

How to apply

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.