Field Engineer Level 3 Apprenticeship - Newcastle

Job Details

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Field Engineer Level 3 Apprenticeship - Newcastle

You’re not just looking for a career, you’re looking to make a difference.  

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. 

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.  

This is your chance to make a real difference to the world. Grab it. 

About this role 

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.  

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!  

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today! 

This job is available in Business.  

About the apprenticeship you’ll study for  

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication. 

As an apprentice, you will study for a nationally recognised qualification as you gain hands on experience in our industry. 

Please note if your apprenticeship is in Scotland you may study towards a slightly different qualification with different skills.  

Entry Requirements 

You’ll need to achieve five GCSE’s at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.  

Please also note that this a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points. You’re more than welcome to apply even if you do not hold a licence right now, but you'll need to make sure you have passed your test no later than one month before your start date. If you don’t hold a full licence for manual cars before you are due to start, we may have to withdraw any offer made to you.  

Please note, due to the nature of the work we do, some of these roles may require security clearance. Don’t worry, the Early Careers recruitment team will explain this to you. 

If you have already studied a Level 3 qualification in Information Communication, then we may not be able to consider you for this role. Please contact us directly if you are unsure. 

All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply. 

Location

Newcastle

Salary

£21,840

About BT

Who are we?

We’re BT Group, the global powerhouse behind EE, BT, Plusnet and Openreach. Together we build and run the biggest fixed and mobile networks in the country. Our innovation and impact is unique – we’ve shaped the past, we make the present possible and we're creating a future everyone can take part in. 

Why BT Group?

We have an incredibly diverse range of work you can be involved in- from using cutting-edge tech to keep customers online to being at the heart of BT Group’s digital transformation – across our Consumer, Business, Digital, Networks & Corporate units.

We’re a world-leading tech company that's changing life as we know it. We offer a huge range of opportunities for school-leavers and graduates, as well as people looking for a change of career direction. Here, you’ll learn from the best, unlock your potential and launch a ground-breaking career of your own.

Life at BT Group

Our purpose is as simple as it is ambitious: we connect for good. Our values — personal, simple and brilliant — show us the way, and they’re what make BT Group a place you can feel empowered and excited for your future.

You’ll also get great benefits as you make an impact and help us innovate for the future. We offer a competitive pay framework, flexible working options, discounts on EE and BT products, lots of support for your professional development, and even the opportunity to take a sabbatical down the line.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.