Digital Support Technician Level 3 Apprenticeship - Sheffield

Job Details

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Digital Support Technician Level 3 Apprenticeship - Sheffield

You’re not just looking for a career, you’re looking to make a difference.  

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. 

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.  

This is your chance to make a real difference to the world. Grab it. 

About this role 

As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, and to provide second line level support for a wide range of internal and external customers. You’ll learn to take ownership of technology, build your problem-solving skills and work with multi-stakeholders.

We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.  

We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues, we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.  

By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations.  

It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start.  

This job is available in Business part of BT.  

About the apprenticeship you’ll study for

As an Apprentice Technical Support Technician you’ll study for a Level 3 apprenticeship, called Digital Support Technician.  

Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying.  

In addition to your apprenticeship qualification, our apprentices also typically work towards their ITILv4 Foundation certification.  

Entry Requirements 

5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted. 

All applicants will need a full UK Right to Work for the duration (4 years) of their scheme or they will not be able to apply.

Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this. 

Location:  

Sheffield  

Salary 

£21,840

About BT

Who are we?

We’re BT Group, the global powerhouse behind EE, BT, Plusnet and Openreach. Together we build and run the biggest fixed and mobile networks in the country. Our innovation and impact is unique – we’ve shaped the past, we make the present possible and we're creating a future everyone can take part in. 

Why BT Group?

We have an incredibly diverse range of work you can be involved in- from using cutting-edge tech to keep customers online to being at the heart of BT Group’s digital transformation – across our Consumer, Business, Digital, Networks & Corporate units.

We’re a world-leading tech company that's changing life as we know it. We offer a huge range of opportunities for school-leavers and graduates, as well as people looking for a change of career direction. Here, you’ll learn from the best, unlock your potential and launch a ground-breaking career of your own.

Life at BT Group

Our purpose is as simple as it is ambitious: we connect for good. Our values — personal, simple and brilliant — show us the way, and they’re what make BT Group a place you can feel empowered and excited for your future.

You’ll also get great benefits as you make an impact and help us innovate for the future. We offer a competitive pay framework, flexible working options, discounts on EE and BT products, lots of support for your professional development, and even the opportunity to take a sabbatical down the line.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.