Level 3 Digital Support Technician Apprenticeship – Redhill
by WTW
Job Details
Level 3 Digital Support Technician Apprenticeship – Redhill
Apprentice Application Support Analyst
Summary of Role
As an Apprentice Application Support Analyst, you will be the first point of contact for end users experiencing technical issues with OGB applications. This role is designed for individuals who are eager to learn and develop their skills in application support. You will work closely with senior analysts and technology professionals to resolve issues, provide excellent customer service, and ensure the smooth operation of OGB’s software applications.
The Role
Please note that we do not accept multiple applications and you should only select and apply to one programme per year.
2025 Level 3 Digital Support Technician
Closing Date: 10th January 2025
Key Responsibilities
- User Support: Provide first-level support to users by diagnosing and resolving application issues via phone, email, or chat.
- Issue Tracking: Log and track issues using OGB ticketing system, ensuring all incidents are documented and resolved in a timely manner.
- Troubleshooting: Assist in troubleshooting application problems, escalating complex issues to senior analysts when necessary.
- Documentation: Maintain and update user guides, FAQs, and support documentation to help users resolve common issues independently.
- Training: Participate in training sessions to improve your technical skills and knowledge of OGB applications.
- Collaboration: Work closely with the Technology teams and other departments to ensure seamless support and service delivery.
The Requirements
Knowledge and Experience
- Education: High school diploma or equivalent; currently enrolled in or recently completed an IT-related apprenticeship program.
- Technical Skills: Basic understanding of computer systems, software applications, and troubleshooting techniques.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: A customer-focused attitude with a commitment to providing excellent service.
- Problem-Solving: Good analytical and problem-solving skills, with attention to detail.
- Team Player: Ability to work effectively in a team environment and collaborate with colleagues.
Working Conditions
- Hybrid Home/Office environment with opportunities for hands-on learning and mentorship.
- Regular working hours with occasional overtime to meet support deadlines.
- Competitive apprenticeship salary
- Opportunities for career advancement
- Access to company resources and learning materials
Why work at WTW?
WTW offers a variety of benefits to support your physical, emotional and financial wellbeing, as well as help you develop in your career, and balance your life inside and outside of work. Among other things, these include WTW Work Flex, shared parental leave, a range of Learning & Development (L&D) opportunities and a competitive pay and benefits package (which includes Private Medical Insurance and Life Insurance).
About WTW
At WTW, our purpose is to transform tomorrows
We work with the world’s leading organisations in the areas of people, risk and capital to help them solve problems such as:
- How do we build a workplace benefits programme that best supports employees?
- How can we empower employees with information about their retirement plans, helping them make better decisions?
- How can we invest better, in a way that builds a more sustainable planet?
- How can we properly insure a yacht in a country with natural disasters?
- How much should a footballer’s leg be insured for?
We are a global company of over 47,000 people, and we hire apprentices in places such as Ipswich, London, and Reigate.
Our core values that guide what we do every day are:
- Client focus: we are driven to help our clients succeed.
- Teamwork: when you get one of us, you get all of us. We help each other succeed.
- Integrity: we seek to earn trust every day through professionalism, doing what is right and telling the truth.
- Respect: we listen and learn from each other. We support and celebrate differences.
- Excellence: we strive to lead and sustain excellence. Most importantly, this means an unwavering commitment to professional development and personal growth for our people.
How to apply
- Online application, including CV Stage
- Online testing Stage
- Video interview
- Online assessment centre
- Offer and on-boarding
To apply for this role and to find out more, please click on the apply button.
