Customer Support Apprenticeship - Manpower

Job Details

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Customer Support Apprenticeship - Manpower

About Us:

Hey there! We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Erskine, and we’re looking for enthusiastic young people like you to join our team as Customer Support Apprentices. This is your chance to dive into the world of IT, learn new skills, and start an amazing career!

Why join us?

We offer a training program with loads of support and coaching to help you succeed. Plus, we have awesome incentives and social events to keep things fun. Your mental well-being is super important to us, and we have mental health first aiders available to support you.

What you’ll be doing:

• Helpdesk hero: Be the first point of contact and provide helpdesk support for our internal account managers.
• Salesforce pro: Become an expert in Salesforce to provide quotations, price packages, and log business opportunities.
• Excel enthusiast: Use Microsoft Excel to manage business pipelines and prepare reports.
• Team collaborator: Work with different business stakeholders using Teams, Outlook, and PowerPoint.
• Email Manager: Keep our shared email inbox organized and ensure all emails are answered.
• Opportunity closer: Use the Clari system to close off any opportunities.

What you need to succeed:

• A proactive attitude.
• Excellent communication skills, both verbal and written.
• Motivation, hard work, and good organization.
• A positive attitude towards work and studies.
• Enjoy working as part of a team and independently.

Drive, location not duties:

Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute.

Salary:

£19,500 per annum.

Working hours:

Monday to Friday, 9am - 5.30pm.

Perks of the job:

• Generous Holidays: 28 days holiday per year.
• Free stuff: Free onsite parking, tea/coffee/soft drinks.
• Stay fit: Free onsite gym.
• Convenience: Onsite café.
• Future security: Pension scheme.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.