IT Business Analyst Apprenticeship - Helping Hands LTD

Job Details

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IT Business Analyst Apprenticeship - Helping Hands LTD

This apprenticeship offers an exciting opportunity to gain hands-on experience in both IT Service and IT Project Delivery, rotating every six months. You’ll play a key role in analysing processes, identifying areas for improvement, and supporting the implementation of impactful IT and business solutions.

Responsibilities

• Rotate between IT Service and IT Project Delivery roles every six months.
• Analyse and document business processes to identify opportunities for improvement.
• Work with service teams to ensure ticket resolution meets SLA standards.
• Support the implementation and tracking of IT and business improvement projects as part of the PMO team.
• Assist in developing and maintaining dashboards and reports to inform decision-making.
• Collaborate with stakeholders to gather and define requirements for projects and initiatives.
• Participate in cyber security initiatives, including awareness campaigns and reporting.
• Maintain accurate records of IT assets and compliance processes.

Requirements

• A strong interest in business analysis, IT, and technology.
• An aptitude for identifying opportunities for improvement and solving problems.
• Basic understanding of IT systems, processes, and software.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Strong attention to detail and organisational skills.
• Ability to work independently and collaboratively in a team environment.
• Qualifications equivalent to GCSEs, A Levels, or BTECs. Additional coursework or certifications in business or IT is a plus.

Entry Requirements

• Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up).
• OR business-related degree eg business, finance, economics, maths, etc.
• OR non-business-related degree + at least 6 months of work experience*.
• OR existing staff member with 2+ years of work experience**.

*Work experience relates to any valid work experience.

**Existing staff work experience should not be in a business analyst role.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Additional Information

• Flexible working hours between 7:30 AM - 5:30 PM, with core hours of 9:00 AM - 4:30 PM.
• Apprenticeship duration: 2 years, with role rotations ensuring exposure to IT Service and IT Projects.
• Regular mentorship provided by the Head of IT Service Delivery, Senior IT Project Manager, and IT Director.

Benefits

• Competitive apprenticeship salary.
• Hands-on experience with real-world business analysis and IT projects.
• Mentorship from experienced professionals, including weekly support from senior leaders.
• Opportunities for career growth and development within Helping Hands.
• A supportive, inclusive, and hybrid working environment.

Future Prospects

The apprenticeship offers a clear pathway to a rewarding career in business analysis and IT, with opportunities for long-term growth and development within Helping Hands.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.