IT Apprenticeship - The Edinburgh Academy

Job Details

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IT Apprenticeship - The Edinburgh Academy

Employer Description

The Edinburgh Academy is a fully co-educational school. The School consists of a Senior School, Junior School and a Nursery Department. The School is a member of HMC. The Edinburgh Academy moved to full co-education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all-weather sports area, and a large Sports Hall and Centre.

The Edinburgh Academy is a dynamic and inclusive learning environment where we empower our students to succeed and grow.

Overview

We are dedicated to fostering a culture of curiosity, innovation and collaboration, and we recognise that reliable technology plays a crucial role in our daily operations.

We are now looking for an eager candidate to join us as an apprentice.

Location

42 Henderson Row, Edinburgh, EH3 5BL

Program

IT Support Professional - SCQF Level 8

(Please note that we intend to interview for this role on Monday 20th January 2025.)

Duties

Provide first-line technical support to staff and pupils, including troubleshooting and resolving hardware, software, and network issues. Set up, configure, and maintain computers, printers, and other technology equipment across campus. Assist with managing user accounts, permissions, and access control for various systems and applications. Support teachers with classroom technology, including interactive whiteboards, projectors, and other AV equipment. Monitor and manage helpdesk tickets, ensuring timely resolution of issues and communication with users. Assist the MIS Manager in the maintenance, updating, and troubleshooting of the school’s Management Information System (MIS), ensuring accurate and secure data management.Provide support for data administration tasks, including report generation, data imports/exports, and resolving data-related issues to ensure seamless school operations.Document and update technical processes and troubleshooting steps for common issues. Maintain an inventory of IT equipment and coordinate with vendors for repairs or replacements. Collaborate with the IT team on projects to improve and upgrade school technology systems. 

What We Are Looking For

Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other standard software. Familiarity with network troubleshooting, Wi-Fi management, and general network security practices. Excellent problem-solving skills and the ability to work well under pressure. Strong communication skills with the ability to explain technical issues to non-technical users. Patience, a positive attitude, and a commitment to giving excellent customer service. 

Salary

£18,000 per annum.

Working Week

Our core hours are between 8am and 5pm, Monday to Friday. Total: 40hrs a week.

Benefits

Access to onsite gymEmployee Assistance ProgrammeEmployee Benefits Programme, including discounted access to health insurance, financial well-being products, cycle to work and electric car schemes as well as discounts to a number of major retailers

Future Prospects

What comes next will be discussed upon successful completion of the Apprenticeship. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important Information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.