IT Support Apprenticeship - THE RED PENGUIN GROUP LTD

Job Details

IT Support Apprenticeship - THE RED PENGUIN GROUP LTD

Key Responsibilities:

• First response on the Helpdesk solving technical queries over the phone and via our ticketing system using a variety of automation and remote management tools.
• Swiftly Identify issues and fix supported systems and escalate any challenges that cannot be resolved by 1st Line.
• Contribute to projects and attend client sites as required.
• Follow our SOPs and assist in the ongoing documentation of our business processes and procedures.
• Support the Lead Engineer for assigned clients.

Successful Candidates Will Have:

• Good listening and communication skills (both written and verbal)
• A keen interest in IT
• Familiarity with Microsoft Windows, Office 365
• Strong organisational skills

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Benefits Include:

• Full training and support to help you complete your apprenticeship and gain your Level 3 qualification.
• Access to ongoing professional development and career progression opportunities.
• Paid holiday
• Pension contributions
• Potential progression into more senior roles upon successful completion of the apprenticeship

Future Prospects:

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
• There may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.