Desktop Support Technician Apprenticeship - Bill Gosling

Job Details

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Desktop Support Technician Apprenticeship - Bill Gosling

Employer Description

Bill Gosling Outsourcing provides business solutions to their clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, they have the technology and resources to help their clients get their brand where it needs to be and grow their business.

Overview

They are on the hunt for a new Desktop Support Technician. In this role you will support end users within the business for their basic information technology related needs in relation to hardware and software.

Program

IT Support Professional SCQF Level 8

Location

Anderston House, 389 Argyle Street, Glasgow, G2 8LR

Responsibilities

• Assist the Helpdesk Support team with desktop support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment.
• Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels, including voice, SMS and chat.
• Support IT Department with technology related tasks when required including data center and office cabling.
• Assist with team/operational training on various applications.
• Monitor daily operations and enhance processes to maximise technology efficiency.
• Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software.
• Champion company core values and other company programs.

Skills and Attributes

• Strong interest in IT in relation to supporting hardware and software
• Strong communication skills
• Customer focussed
• Good problem solving skills
• Works well as part of a team
• Takes personal ownership and responsibility for the quality and timeliness of work commitments.

Salary

£22,000 per annum

Working Week

• Monday to Friday, 8:30am - 5pm.
• You will work 1 Saturday per month, from 9am - 12pm.

Benefits

• "Birthday" paid time off
• Annual prize giveaways (inclusive of all expense paid trip)
• Rewards and peer recognition programmes
• Free employee assistance programme and wellbeing platform
• Wellbeing committee
• Supportive environment
• Work life balance
• Opportunity to win incentives
• Healthy Working Lives - GOLD AWARD recipient
• Ongoing support of local charities

Future Prospects

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
• There are opportunities for career progression.

Important Information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.