Hardware Deployment Technician Apprenticeship - Northumbria Healthcare NHS Foundation Trust

Job Details

---

Hardware Deployment Technician Apprenticeship - Northumbria Healthcare NHS Foundation Trust

Employer Description:

Northumbria Healthcare NHS Foundation Trust is one of the country’s top-performing NHS foundation trusts, looking after the well-being of around half a million people across Northumberland and North Tyneside – one of the largest geographical areas of any NHS trust in England. Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10,000 employed staff.

Vacancy Description:

Northumbria Healthcare’s Digital Services team provides all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper-free at the point of care. The role of the IT Support Officer is to support existing PC equipment and software applications along with the deployment of new equipment and software.

Main duties for this role include:

• To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust including installation of PC hardware, software, and peripheral devices.
• Investigate routine enquiries and queries from staff providing assistance and advice as required.
• To order, install, and configure new IT desktop equipment and mobile devices.
• To manage and maintain the asset database and documentation as appropriate to the role.
• To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.
• To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
• To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
• To update systems as appropriate to track the lifetime of IT assets within the Trust.

Desirable Skills:

• Demonstrable knowledge of desktop and mobile equipment, including PCs, laptops, printers, iPods/iPads/iPhones, and Android devices.
• A good knowledge of Windows-based operating systems, Microsoft Outlook, and Microsoft Office suites.
• The ability to troubleshoot and resolve basic IT incidents.

Personal Qualities:

• Team player.
• Good communicator.
• Ability to respond positively to supervisor feedback.

Desired Qualifications:

• 5 A-C GCSE qualifications, including Mathematics and English.
• ECDL, BTEC, NVQ, or equivalent qualification or knowledge in IT.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Benefits:

• Extensive health and well-being programme.
• NHS Pension Scheme (one of the most comprehensive and generous schemes within the UK).
• In association with Curry’s PC World, employees get access to over 5,000 products via salary sacrifice.
• Cycle scheme - stay fit and save money on everything you need for your bike. You can spread the cost of a brand new bike over multiple installments.
• Lease a car for you and your family through our NHS Fleet Solutions with salary sacrifice available. We have a wide range of vehicles available to suit all budgets.
• Childcare Scheme - cost-saving on childcare and vouchers.
• Car parking scheme.

Please note: You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the Trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.

Future Prospects:

This is a permanent role. Successful performance throughout the apprenticeship and employment can lead to an ongoing opportunity and a job within the Digital Services Team.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.