Customer Support Level 3 Apprenticeship (Advanced) | Sage
by Sage
Job Details
Customer Support Level 3 Apprenticeship | Sage
Job Description
Looking for an apprenticeship that will provide you with an experience like no other?
Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you!
This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.
As well as on-the-job learning, you’ll benefit from five personal development days which you can use to boost your skills and industry knowledge. We also encourage all our colleagues to make an impact in their local communities, by giving them five fully paid days per year to volunteer, fundraise or do other charitable work through Sage Foundation.
Key Responsibilities
- Speaking to our customers to deliver a structured solution with confidence.
- Demonstrate and deliver exceptional problem solving and trouble shooting skills
- Ability to ask the right questions to gain an understanding of the customer's business
- Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
- Think on your feet and quickly research to find an answer for the customer query.
What will make me successful
- High-energy individual with a can-do approach
- Outstanding interpersonal skills with the ability to work with people at all levels
- Organised, proactive and can work to deadlines
- Able to manage and prioritise a number of tasks at once
- Good technical skills
- A desire to learn about Sage products
You will need five 9-4 GCSE passes (including Maths and English) to thrive in this role, and to qualify for the apprenticeship you will be enrolled on to.
To thrive in this role, you will be looking for a future career in this area. But we’re committed to nurturing the talent at our fingertips, so, if you have the 5 GCSE’s but don’t meet all of the entry requirements, don’t let that hold you back from applying. You can belong at Sage, just as you are.
This Apprenticeship programme has a starting salary of £14,000 per annum, rising in line with progression through the apprenticeship scheme.
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you’ll be invited to a Virtual Assessment Centre
- Successful candidates will join our Apprentice Programme on 6th October 2025.
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
About Sage
Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Be Sage, build on.
How to apply
To apply for this role and to find out more, please click on the apply button.
Applications may close before the deadline, so please apply early to avoid disappointment.
