Customer Care Level 3 Apprenticeship - Ruislip

Job Details

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Customer Care Level 3 Apprenticeship - Ruislip

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

Following many years of successful programmes, we are delighted to be recruiting for the next cohort of our Apprenticeship Programme for September 8th 2025 start. Bellway Homes North London division are looking to recruit a Customer Care Apprentice.

How does the apprenticeship programme work?

Our exciting and innovative Apprenticeship Programmes are designed to attract and develop a diverse range of talented individuals who will contribute to the continued growth and success of our business. You will be enrolled onto a Level 3 Customer Service Specialist apprenticeship, delivered by Smart Training and Apprenticeships. 

The Role

As Bellway’s Customer Care Apprentice, you will be trained to provide our customers with a seamless and positive experience throughout their life in their new Bellway Home, always delivering the highest levels of customer service. You will play a pivotal role in ensuring our customers' satisfaction and peace of mind. Your dedication to managing customer inquiries, coordinating with construction teams, and collaborating with Bellway’s third-party business partners is crucial in addressing any issues that arise in our customers' new homes. Your efforts help to build trust and foster long-lasting relationships with our customers, ensuring they feel supported and valued throughout their homeownership journey.

Key Responsibilities

• Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner.
• Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally.
• Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system.
• Actively encouraging and gather customer feedback to identify areas for improvement.
• Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
• Continuously seek opportunities to improve the customer experience and satisfaction.

What do I achieve?

• A nationally recognised qualification – Level 3 Customer Service Specialist
• Course Duration: 12 months, plus end point assessment (EPA)
• Transferable skills such as leadership and communication
• Working for a 5* house builder
• Building a network of like-minded professionals
• Improving your knowledge and understanding of the housebuilding industry

What’s the package?

• Competitive salary - starting at £18,000
• Annual bonus scheme
• 25 days annual leave plus bank holidays and the option to purchase up to five additional days
• Core/flexible working options depending on the role
• Contributory pension scheme
• Life assurance
• On site gym
• ShareSave scheme
• Cycle to work scheme
• Access to BOB – our flexible benefits platform with discounts from over 800 retailers

What can you bring to Bellway?

The quality of our developments, the standard of our customer service, the strength of our business strategy and the value we deliver for our stakeholders are all a result of the talented people who, together, make up Bellway.

Because of this we are much more interested in what you could do, than what you have already done.

We are looking for apprentices who can demonstrate the following behaviours:

• Demonstrates commercial acumen
• Ability to make reasoned decisions
• Ability to work with people at all levels and from all backgrounds
• Ability to multi-task, prioritise, and have good time management skills
• Committed to diversity and inclusion

In addition to this, we are looking for apprentices with the following:

• Obtained or expected GCSE Maths and English at Grade 4/C or above
• Willingness to travel around the UK and stay away from home for short periods of time
• Ability to work flexibly to meet the needs of the business
• In order to be considered for this programme you must be able to prove eligibility to work in the UK

The Recruitment Process

Online Application: Complete the application form online to submit your details. This will then be screened against our five core competencies listed below, which we feel are essential to effective performance at Bellway. 

• Great Communication
• Effective Collaboration
• Always Listening
• Taking Ownership
• Flexibility 

Careers Conversation: Following a successful application, you will be invited to take part in a short Careers Conversation. This conversation helps us to assess your suitability for the role

Final stage interview: Held with the local hiring manager, the final stage interview will be face-to-face at our West Midlands office.

Key Information

• Your progress throughout your application will be communicated by our early careers recruitment team via email or telephone – please be as responsive as possible.
• The start date for the programme will be September 2025.

We reserve the right to close this vacancy early if a large volume of applications are received.

About Bellway Homes

Bellway Homes is a FTSE 250 Index listed residential housebuilder, operating across 21 Divisions in England, Scotland and Wales.

Who we are

Bellway began as a small family business in the North East in 1946 - with a passion for building exceptional quality homes in carefully selected locations, inspired by the needs of real families. We are proud of our heritage in the North East, and remain one of the region’s largest employers, with our Head Office still being located in Newcastle upon Tyne and now employing just under 3,000 employees across our 21 divisions.

To this day, we maintain these same core values, combining our decades of expertise with the level of personalised care that Bellway is known for.

We are delighted to have been awarded 5 star builder status by the Home Builders Federation for the eighth year running, with 9 out of 10 customers saying they would recommend us to a friend. Bellway has also been awarded ‘Large Housebuilder of the Year for 2023’ at the Housebuilder Awards and it received several awards for its ‘Better with Bellway’ sustainability strategy as it looks to deliver industry leading carbon reduction targets.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.