IT Technician Level 3 Apprenticeship - Convene IT

Job Details

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IT Technician Level 3 Apprenticeship - Convene IT

The company is an IT Support Managed Service Provider with a Offices in Chorley, Lancashire and Salford, Greater Manchester. The provide industry Leading Customer Service to their predominantly North West Customer base looking after everything from Security and Backups to Upgrades and Maintenance of Equipment.

They are totally independent of any other Company such as Telecoms, Security or Website/SEO which means they work in the best interest of their Customers and what is best for our bottom line.

IT Support is what they do and what they like doing so we just want to do more of it!

Overview: 

On the back of a very successful prior year the company are looking to expand in 2025 and as a result are looking to invest in an Apprentice IT Technician in their Salford, Greater Manchester Office

Vacancy Description:

• 1st line Technical IT Support to our Customers over the telephone via email or in person when required.
• Resolve technical problems experienced by our customers by provision of technical support in the following areas: Answering telephone calls or responding to support requests via the Service Desk Software
• Install, Repair and Configure Desktop PCs, Laptops, Tablets, Printers, and Network Equipment.
• Hardware maintenance and repair of Desktop PCs and Peripherals
• Software installation and troubleshooting of: MS Windows 10 & 11, Chrome, OS, Google Apps & MS Office as well as the companies bespoke software
• Maintain clear Records of Faults and Assets
• Act in accordance with the Companies IT Policies and Procedures
• Maintain Good Personal Awareness of Industry Developments

Desired Skills:

• IT proficient
• Basic Knowledge in System configuration
• Maintain good personal awareness of industry developments
• An ability to install, configure and troubleshoot software, in particular programmes such as Windows 10 & 11, Google Apps and MS Office. 
• An ability to install, configure and troubleshoot software.
• Meticulous and organised
• Enthusiastic, hardworking and good at problem solving
• Have good communication skills
• Able to work within tight deadlines and timescales
• Have great attention to detail

A current UK driving license would be desirable, but is not essential.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

Benefits:

• Free parking and a tram stop a 5 min walk away.
• Free tea & coffee
• Paid for meal on the last Friday of each month
• Free Parking
• Free snacks
• Lots of work events throughout the year – Often 4/5 a year, races, drinks, shooting, go karting etc etc
• Dress down on the last day of the month
• Permanent place at the end of apprenticeship
• Close team and friendly work environment
• Electric Car Scheme
• 24 days holiday plus bank holidays
• Private medical care

Future Prospects

Many of the companies former Apprentices continue to work in the Company on successful completion of the Apprenticeship with an advanced Salary & Benefits Package. You may also be offered a Fulltime, Permanent role on successful completion of the Apprenticeship.

Important Information:  

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!

About QA Ltd

Discover your potential through a QA apprenticeship, mastering the skills and technologies that today's employers are seeking. With an apprenticeship, you can earn while you learn and unlock a world of opportunities. Our programmes offer apprenticeships and degree apprenticeships focusing on the most in-demand tech skills, ranging from Level 3 up to Level 7 (a master’s degree).

• 40,000+ learners have already accelerated their careers with QA.
• 90% of QA apprentices secured full-time jobs upon completing their apprenticeships.
• Join a provider ranked in the Top 50 Training Providers from 2019 to 2024.
• Benefit from an award-winning learning system that combines cutting-edge technology, engaging content, compelling design, and on-demand tutor support.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.