Financial Customer Service Level 3 Apprenticeship - London

Job Details

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Financial Customer Service Level 3 Apprenticeship - London

Launch Your Career with NatWest Group

Looking for a flourishing career with a top employer? LTSB is partnering with NatWest to offer quality apprenticeship opportunities that will kickstart your career in banking.

We’re working with NatWest to deliver a 12-day bootcamp targeting young people from underrepresented backgrounds to give them the best chance of securing an apprenticeship role with NatWest. Successfully completing the bootcamp guarantees an interview with NatWest.

What’s on offer?

• 12-day pre-employment bootcamp, delivered both online and in person by our experienced Programme Managers.
• CV and interview coaching, workplace skills training, and confidence-building sessions, all designed to help you stand out in the application process and beyond.
• Guaranteed interview with NatWest upon successful completion of bootcamp.
• Level 3 Senior Financial Customer Service Advisor apprenticeship.
• A competitive starting salary of £27,990
• Ongoing support from LTSB in the early stages of your career.

Bootcamp Start date: 03/07/2025

What will you be doing as an apprentice?

This role is ideal for someone who enjoys working with people and wants to build a strong foundation in banking. You’ll grow your confidence while developing key customer service and communication skills.

On the Senior Financial Customer Service Advisor apprenticeship, you’ll:

• Provide proactive and friendly service to help customers achieve their financial goals.
• Be the first point of contact, delivering exceptional customer service.
• Guide customers through their banking options and help them choose the best services for their needs.
• Ensure tasks are completed accurately while making the experience smooth for customers.
• Address concerns or complaints quickly and effectively.
• Take action to improve customer satisfaction by identifying and fixing issues.
• Build strong relationships with your team and collaborate to achieve the best results.

Who can apply?

We’re looking for young people aged 16–24 who are driven to build a quality career. No prior experience is needed, just a passion for learning and making an impact.

To be eligible, you must:

• Have attended a non-fee-paying school
• Have received free school meals and/or required additional support to access career opportunities
• Ideally have 5 GCSEs at grade 9-4 / A*-C

Ready to take the next step?

If you’re eager to earn while you learn, develop in-demand skills, and build a career with one of the UK’s leading banks, apply now!

About LTSB

We're an employment charity, making sure you reach your potential regardless of your background.

How it works?

LTSB is a social mobility charity dedicated to helping young people into the world of work through our tailored employability programmes.

We provide tailored programmes to prepare you for the world of work and make sure you’re ready to hit the ground running. Once you’ve completed one of our bootcamps which are between 2 and 10 weeks long, we’ll guide you through the interview process and work hard to place you in apprenticeships with employers across the UK. We don’t guarantee a job, but we DO guarantee an interview.

How to apply

1. Follow the link below to complete the application form. Remember, you’re applying to LTSB’s pre-employment programme, not a job.

2. Once you have completed and submitted your application, the LTSB team will check your eligibility, and follow up to invite you to an online Information Session to explain how it all works in more detail.

3. You will then be invited to an in-person Assessment Centre with other young people applying for the programme where you’ll do group tasks and have a 1-2-1 interview.

4. Successful candidates will be offered a place on the programme