Customer Service Representative Level 3 Apprenticeship
by Savills
Job Details
Customer Service Representative Level 3 Apprenticeship
Purpose:
To deliver consistently high levels of customer service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.
About the team:
The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business.
Training:
Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).
On the job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.
How you’ll make an impact:
- Good communication and organisational skills
- Word and Excel capabilities
- Good written, presentation and numerical skills are essential
- Excellent communication skills
- Diligent and detail driven
- Able to work individually and as part of a team
- Punctual, reliable, keen and enthusiastic
- Thirst for knowledge and self-motivated
Day to day duties:
- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer inquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and customer service standards
- Understand the company's organisational structure and marketing campaigns
- Be the "voice of the brand" and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks
Required Core Competencies:
- Supporting & Co-operating
- Interacting & Presenting
- Adapting & Coping
- Organising & Executing
- Achieving Personal Work Goals & Objectives
- Deciding & Initiating Action
Working Week:
Five full days in the office, working hours 9:00am to 5:30pm. One of these days each week will be dedicated to apprenticeship studies whilst in the office.
Career Development:
We will provide the full suite of Savills training programme including mandatory health and safety and office training, as well as specific training relevant to your role.
We ensure that your Continuing Professional Development (CPD) is current and that all staff are fully up to date with changes to legislation and business needs.
Benefits:
- Permanent Contract for all apprentices, as opposed to a training contract
- Interest free season ticket loan
- Pension Scheme – Royal London
- Training
- 25 days annual leave
- Employee discounts - save money using our MyRewards on thousands of discounts and offers
- Pitch your idea to our Board via the Savills Dragons Den (Innovation and growth initiative)
- Sports activities (Hockey, Netball, Skiing, Rugby, Football, Cricket, Badminton & Squash)
- Employee Assistance Programme – A 24 hour service available to all staff and completely confidential
- Discretionary bonus scheme
- Cycle to Work Scheme
- ShareSave - Save As You Earn share option scheme
Entry requirements:
GCSE English and Maths at Level 4 (Grade C) or above is a mandatory requirement and you may not apply if you are currently studying for or already have a degree.
You must be eligible to live, work and remain in the UK, within 1 hour’s commute of the office you are applying to.
Assessment for this role:
- Application Form – CV and essay question
- Personality Profile
- Interview (including presentation)
About Savills
Savills apprenticeship programme allows you to gain the training, experience and support you need to build a fulfilling career in real estate.
We pride ourselves on offering the best possible experience from the day you receive your offer letter with us, through to the training programmes that support your career development.
We work with the Chartered Surveyors Training Trust to offer property apprenticeship opportunities across our business in various locations. If you are passionate about a developing a professional career in property, and would prefer to learn on the job rather than studying full-time at university, these roles may suit you. We have 100 per cent retention rate of our apprentices, who go on to work for Savills after completion of the scheme.
How to apply
To apply for this role and to find out more, please click on the apply button.
